Refund policy
Returns & Refunds
We built DLAYR to be the thing that finally works. If it isn't, you shouldn't be out the money. Here's exactly how that works — in plain terms, no fine print games.
Our 30-day promise
There are two ways to get your money back, depending on where you are with your bottle.
If you haven't opened it. Changed your mind? Send it back unused and unopened within 30 days of delivery and we'll refund your full order to your original payment method. You cover return shipping; we handle the rest.
If you've tried it and it's not for you. This is the real guarantee. Give DLAYR an honest run — use it as directed for at least 30 days. If you've done that and you're still not feeling it, we'll refund your full order to your original payment method, and you keep the bottle. Because it's a nasal product, there's nothing to send back — just reach out and tell us it didn't work for you.
The keep-it guarantee is one bottle per customer, for your first order. It's here so you can try DLAYR with zero risk — not as a standing discount.
Either way, the refund goes back to the card or account you paid with. No store credit, no restocking games, no deductions.
How to start
Email us at contact@dlayr.co with your order number and tell us which of the two applies.
- Unopened return: we'll send the return address and instructions. Once it arrives and we've checked it over, we'll process your refund.
- Tried-it guarantee: no return needed — we'll process your refund once we've confirmed your order.
Refunds typically take 5–10 business days to appear, depending on your bank or card provider.
Damaged or defective
If your order shows up damaged or the bottle isn't working right, email us within 48 hours of delivery with a short note and a photo of the item and packaging. We'll send a replacement — no return needed.
A note on hygiene
Because DLAYR is an intranasal product, we can't accept opened bottles back for return or resale — which is exactly why the tried-it guarantee lets you keep the bottle and still get your money back. Unopened bottles are the only ones eligible for a physical return.
Need help?
Real people, usually back to you within one business day (a little longer on weekends). Reach us any time at contact@dlayr.co.
This policy applies to orders placed on dlayr.co. DLAYR is a botanical product and is not intended to diagnose, treat, cure, or prevent any disease. See our full Terms of Service for complete details.